Welcome to Pleasure Creeks! Our return policy outlines the terms and conditions for returning products purchased from our website.

Eligibility for Returns

You may be eligible to return a product if:

• The item is unused, unopened, and in its original packaging.
• You notify us of your intention to return the item within [number] days of receiving your order.

Non-Returnable Items

Certain items are not eligible for return due to health and hygiene reasons, including:

• Intimate apparel (e.g., lingerie, underwear)
• Personal care items (e.g., lubricants, massage oils)
• Used or opened products

Return Process

To initiate a return, please follow these steps:

1. Contact our customer support team at support@pleasurecreeks.com to request a return authorization (RA) number.
2. Pack the item securely in its original packaging along with any accessories or documentation.
3. Include the RA number on the return package.
4. Ship the item back to us using a trackable shipping method (shipping costs are the responsibility of the customer).

Refund Process

Upon receiving the returned item and verifying its condition, we will process the refund based on the original payment method:

• If you paid by credit card, the refund will be issued to the same credit card used for the purchase.
• If you paid by other methods (e.g., PayPal), the refund will be issued accordingly.

Restocking Fee

A restocking fee may apply for certain returns, depending on the condition of the item and the reason for return.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately for assistance. We will arrange for a replacement or refund as appropriate.

Contact Us

If you have any questions about our return policy or need assistance with a return, please contact us at support@pleasurecreeks.com. Our customer support team is here to help!