Welcome to Pleasure Creeks! Our support policy outlines how we assist and address customer inquiries and issues.

Customer Support

Our customer support team is dedicated to providing timely and helpful assistance to all our customers. We strive to address inquiries and resolve issues promptly and professionally.

Contact Methods

You can reach our support team via email at support@pleasurecreeks.com for any of the following:

• Product inquiries
• Order status updates
• Returns and exchanges
• Technical support

Response Time

We aim to respond to all customer inquiries within 24-48 hours during our regular business hours (Monday to Friday, 9:00 AM - 5:00 PM Nigeria Time). Please note that responses may be delayed during weekends or holidays.

Issue Resolution

Our support team will work diligently to resolve any issues or concerns you may have regarding our products or services. If a resolution requires further investigation, we will keep you informed of the progress and provide updates accordingly.

Feedback and Suggestions

We value your feedback! If you have suggestions for improving our products or services, or if you encounter any issues while using our website, please don't hesitate to let us know.

Limitations

While we strive to assist all customers to the best of our abilities, please note that our support policy has certain limitations:

• We cannot provide support for products purchased from unauthorized third-party sellers.
• We may not be able to assist with issues resulting from misuse or improper handling of our products.
• Technical support may be limited to basic troubleshooting and guidance.

Contact Us

If you have any questions about our support policy or need assistance, please contact us at support@pleasurecreeks.com. Our support team is here to help!